Business terms and conditions

Valid from 1/1/2022

General provisions

These general terms and conditions define the rights and obligations of the seller and the buyer through the e-shop operated at the internet address www.aztraders.cz (hereinafter also referred to as the "e-shop").

The seller is the trading company A-Z TRADERS s.r.o., with its registered office at Zapadlá 1270/6a, 147 00 Prague 4; ID number: 07462522, registered in the commercial register maintained by the Municipal Court in Prague with file number: C 301456.

Website: www.aztraders.cz
E-mail: info@aztraders.eu
Customer line: +420 605 457 572 (Mon - Fri 8:00 a.m. to 4:00 p.m.).

The buyer is a natural person, an entrepreneur or a legal entity who purchases goods through the AZtraders.cz e-shop. The A-Z TRADERS e-shop does not allow receiving orders from entities that are not entrepreneurs.

Purchase contract

The buyer fills out the order properly, ticks the agreement with the GTC in the last step of the order and then confirms it. By concluding the purchase contract, the buyer confirms that he has familiarized himself with the GTC, including the complaint procedure, and that he agrees with them. The purchase contract is created when the buyer receives confirmation of his order from the seller.

All presentation of goods in the e-shop is of an informative nature only, it is not a proposal to conclude a contract, and the seller is not obliged to conclude a purchase contract with the buyer regarding these goods.

When ordering goods, the buyer proceeds as follows:

• The buyer places the selected goods in the shopping cart.
• They fill in their company details and delivery address in the order form and choose the method of delivery and payment.
• Before sending the binding order, the buyer can check the order and change the already filled data. The binding order is sent by the buyer by clicking on the link confirming the conclusion of the order.
• Immediately after receiving the order, the seller will confirm to the buyer that he has received the order, to the e-mail address that the buyer specified in the order.
• The contract is concluded at the moment when the seller delivers the acceptance of the order to the buyer at his e-mail address. The seller is not obliged to accept the buyer's order and can cancel it or part of it.

The buyer pays for the costs incurred when using remote communication means in connection with the conclusion of the purchase contract (internet connection costs), and these costs do not differ from the basic rate.
The contract, including these GTC, is drawn up in the Czech language and can only be concluded in the Czech language.

The seller's obligation to provide the buyer with a confirmation of the concluded contract on a permanent medium within a reasonable period of time after the conclusion of the contract, at the latest at the time of delivery of the goods, will be fulfilled by the seller by delivering the above-mentioned acceptance of the order to the buyer's e-mail address.

Delivery conditions

The goods are delivered through the distribution company TOPTRANS EU, as (hereinafter referred to as TOPTRANS). Delivery is made within the Czech Republic. The price for the transport costs of the ordered goods in the e-shop, which the buyer is obliged to pay at the same time as the payment of the purchase price of the goods, is calculated individually for each order separately after the order is placed. The approximate price is CZK 1,000. This price is added when the order is placed, if transport by carrier is chosen and not personal collection. The real shipping price is calculated individually for each order.

In exceptional cases, a higher fee will be charged for the delivery of the goods, the amount of which will be communicated to the customer before sending the order. If, for technical or logistical reasons, the ordered goods are sent in several stages, the fee will be charged only once.

Shipment of goods via the TOPTRANS carrier within 3 days from crediting the amount according to the issued invoice to our company's bank account.

In the case of choosing Personal collection, the order can be picked up after crediting the amount according to the issued invoice to our company's bank account in the warehouses of AZ TRADERS s.r.o. Warehouse address for personal collection:

AZ TRADERS Ltd
Touzimská 897,
199 00 Prague 9, Hall E2

It is not possible to accept payment in cash even in the case of personal collection. Payment can only be made through the invoice that we issue for each order. Personal collection is only possible until 3:00 p.m. and only by prior arrangement by telephone.

Purchase price and payment terms

The prices of goods in the e-shop are listed without VAT.

The purchase price will be paid by the buyer based on the invoice issued by A-Z TRADERS s.r.o

Personal data protection

In other respects, the provisions of generally binding legal regulations apply, in particular the Civil Code and Act No. 634/1992 Coll., on consumer protection.

The buyer agrees that the personal data provided will be processed and stored by the seller in accordance with the Personal Data Protection Act (Act No. 101/2000 Coll.) for the purpose of fulfilling the subject of the contract. The buyer has the right to be informed about what data the seller records about him, and he is entitled to change this data, or to express his disagreement with their processing in writing. Personal data protection is supervised by the Office for Personal Data Protection.

The buyer expressly agrees to the provision of all personal data to third parties providing transportation and delivery of the shipment to the buyer for the seller, to the extent necessary for delivery or easier delivery of the shipment.

Other provisions

Supervision of compliance with obligations under Act no. 634/1992 Coll., on consumer protection, as amended, is carried out by the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, www.coi.cz

In the event of a dispute, the buyer has the right to propose to the seller an out-of-court settlement of the dispute, e.g. through the Consumer Protection Association. The seller can agree to the proposed out-of-court settlement of the dispute. In the event of the seller's disagreement, the dispute in question will be decided with finality by the general court. If the buyer believes that there has been a violation of the consumer's legal rights by the seller, he has the right to turn his complaint to the Czech Trade Inspection in matters within the scope of the Consumer Protection Act, or to the competent trade office in matters within the scope of Act No. 455/1991 Coll., Trade Act, or to the State Agricultural and Food Inspection, with registered office at Květná 15, 603 00 Brno, IČO: 75014149, http://www.szpi.gov.cz , in matters under the scope of Act No. 110/1997 Coll., on food and tobacco products, Act no. 146/2002 Coll., on the state agricultural and food inspection.

When resolving disputes between the seller and the buyer from the contract, it is possible to use the online platform located at the Internet address: http://www.coi.cz/informace-o-adr . The European Consumer Center Czech Republic, with registered office Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation of the European Parliament and Council (EU) no. 524/2013 of May 21, 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) no. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

Complaints procedure / conditions of complaint

We provide a standard warranty of 2 years for the goods.
The claimed goods must be sent back to our address with a precise description of the defect.
Complaints are usually resolved within 30 calendar days.

Final provisions

By ticking the box next to the GTC link in the order form, the buyer accepts all provisions of the terms and conditions in the wording valid on the day the order is sent, including the price of the ordered goods stated in the confirmed order, unless demonstrably agreed otherwise in a specific case.
In case of confusion, it is possible to contact the customer line.

If any provision of the contract, including these GTC, becomes or is determined to be invalid or unenforceable, then such invalidity or unenforceability will not affect the validity or enforceability of the remaining provisions of the contract. In such a case, the seller and the buyer undertake to replace the invalid or unenforceable provision with a valid and enforceable provision without undue delay in order to achieve, to the maximum extent possible, permitted by law, the same effect and result as was pursued by the replaced provision; in the event that they do not agree within a reasonable time, the relevant statutory provision shall apply.

These terms and conditions take effect on January 1, 2022.