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RETURNS AND COMPLAINTS



DO YOU WANT TO EXCHANGE OR RETURN THE GOODS?

You can exchange or return unused products within 14 days. We will be happy to arrange an exchange with you. When returning, the money will be credited to your account within 14 working days after the products arrive at our warehouse.


🔁 Return by sending to our headquarters
in Letňany

🔁 Return in person at our headquarters in Letňany

    • Same procedure as above, only you deliver the products to us in person.
    • Please contact us in advance for an appointment. Phone: +420 605 457 572 or Email: info@aztraders.eu



HOW CAN YOU ADVERTISE PRODUCTS?

Something went wrong? We will handle the complaint within 30 days and will contact you by email regarding the procedure.


🔁 Complaints by sending them to the address of our headquarters and warehouse in Letňany

    • You can pack any goods that have a problem as a package and write our address on it:
      A-Z TRADERS, Toužimská 897/E2, 199 00 Prague 18, tel.: +420 605 457 572
    • Don't forget to include the delivery note, invoice or order number.
    • You hand over the shipment to the carrier and receive a confirmation.
    • In a few days you will receive an email stating that the package has arrived safely at our warehouse.
    • We will handle the complaint within 30 days and will contact you by email regarding the procedure.

🔁 Complaints in person at our headquarters in Letňany

    • Same procedure as above, only you deliver the products to us in person.
    • Please contact us in advance for an appointment. Phone: +420 605 457 572 or Email: info@aztraders.eu

ANY CONFUSIONS?

Write to us at info@aztraders.eu and we will solve everything together.


ADDRESS

A-Z TRADERS s.r.o.
Touzimska 897/E2
199 00 Prague 18
Phone: +420 605 457 572



Photo: A-Z ROUTER SMART is an adjustable regulator of self-consumption of photovoltaic power plants and the brain of our A-Z ecosystem.